Tag Archives: scam prevention

Your Utility Company or a Utility Scam?

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There isn’t a single person who wants to receive the dreaded notification that due to missing a payment, their service—whether it be electric, gas, or even cell phone, is about to be shut off. Whether you are the most organized person in the world or have a tendency to miss payments here and there, this notification would likely send you searching through your bank account statements or bills to confirm if it’s really true. However, if you have someone claiming to be employed by your utility company on the other end of the line, you may not think you have the time to sift through your own records and feel compelled to make the situation “right” then and there. With utility scams on the rise, take a moment to consider these scenarios and red flags that can alert you to a scammer pretending to be your utility company.

What a Utility Scam Looks Like

You may or may not be expecting a phone call from your utility company. If you know you missed a payment to one of your utility providers, it is that scammer’s lucky day and they have you right where they want you. On the other hand – if you haven’t recently missed a payment, it might be a little trickier for the scammer to convince you. The person on the other end of the line would typically begin by telling you that you have missed a payment, which will cause your service to be shut off if you do not render payment immediately. The person is impersonating your utility company and would have no way of knowing this, but you likely don’t know that yet. As you begin to ask for more information, they become increasingly unprofessional and agitated. They take this tone with you in an effort to scare you into paying before you can ask questions. The scammer knows that the less time you have to doubt their intentions, the better. It is common for the scammer to impose a “time limit” on receiving payment before your service is shut off, with victims of utility scams frequently reporting that scammers give them 45-minutes to one hour. They are hoping you will be eager to make a payment before your service is turned off. Once the scammer receives payment, they will send you on your way – and it could be hours, days, or weeks before you realize you have been scammed.

Red Flags

  • Uncommon Payment Methods: A common red flag associated with utility scams is the use of payment methods that are hard to track, such as reloadable cards, gift cards, wires, or cryptocurrency. Scammers want to receive money through these payment methods because they have fewer protections for buyers in place, making it hard for you to get your money back and easy for the scammers to avoid detection. It is common for scammers to demand that you go to a specific store and buy a specific gift card, so be sure to listen for this request structure if you have a potential scammer on the line. They might request that you stay on the phone with them the entire time you are making the payment to ensure you don’t call anyone for help. Always follow the status quo and second guess anyone who wants to receive payment in non-conventional ways. If your utility company has only accepted payment through card, check, or online bill pay in the past—why would they change now? Furthermore, question why a large service provider would accept a gift card or cryptocurrency as payment.
  • Sense of Urgency: The scammer will display a sense of urgency since they know that their chances of receiving payment dwindle to 0% if you get off the line. They do not want you to call back, knowing that when you hang up you might confide in someone or contact the utility company they are impersonating. If you are truly behind on paying your utility company, they are more likely to work with you in establishing a payment plan to get you back on track as opposed to threatening to immediately terminate your service.
  • Unusual Method of Communication: In the day and age where every facet of our communication is becoming increasingly digital, receiving a text from your utility provider might not sound the alarm. You might be used to receiving a text reminding you of an upcoming bill, or a text confirming your bill was paid. However, be weary of someone claiming to be a representative that is tasked with collecting payment from you. Initiating payment over text is not safe, and a real utility company would not expect you to authorize a payment over text. When in doubt, call the number that you know belongs to the utility company and ask if they have recently initiated communication with you.

What to Do if You Encounter a Utility Scam

  • If You’ve Sent Payment to a Scammer: Unfortunately, scammers often have you make payments in ways that are nearly impossible to get refunded. Even if the situation feels hopeless, there are resources to help those who have sent payment to a scammer. The FTC’s page If You Paid a Scammer is dedicated to showing you the steps to take to get your money back, depending on the method you used to pay.
  • If You Want to Report Contact with a Fake Utility Company: You should first reach out to your utility company to alert them to the fact that a person or group is impersonating them. Obtain the contact method you use to reach them, such as a customer service phone number or email address, from a trusted source. You should then report it to the FTC at ftc.gov and to your state attorney general. Lastly, spread the word—if it happened to you, it could easily happen to someone you know.

First Financial wants to help you safeguard your personal and financial information. If you have any concerns or have reason to suspect that your sensitive information has been compromised, don’t hesitate to contact us at 732.312.1500 or visit us at your local branch.

Yes – People are Still Falling Victim to eBay Scams

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In a day and age where consumers report at least $10 billion of fraud related losses per year, it is more important now than ever to equip yourself with the tools to detect potential fraud before it happens to you. The FTC revealed that not only did consumers report a 14% increase in fraud related losses, but that online shopping issues were the second most reported category of fraud in 2023. With that in mind, an online shopping and auction platform such as eBay is no stranger to the prevalence of fraud occurring in their online space. Even though it may not be as popular as it once was, surprisingly individuals are still falling victim to eBay scams. If you weren’t aware, eBay is an online marketplace that brings buyers and sellers together to conduct online transactions. With 132 million active buyers worldwide – shopping 2.1 billion seller listings, it comes as no shock that scammers find eBay a lucrative environment to find victims. Look out for these common eBay scams, as well as red flags that can alert you to potential scams, to protect yourself and your wallet if you buy or sell on the platform.

Common eBay Scams

While this is not an all-inclusive list of scams you can expect to see on eBay, these are some of the most common to watch out for.

  • You Send Payment and the Seller Takes Your Money: This one is exactly what it sounds like; you pay for an item on eBay, and never receive the item from the seller. eBay has a Money Back Guarantee program in the case of an unresponsive seller shipping you the incorrect item, or no item at all. However, there are certain eligibility requirements that must be met to take advantage of this guarantee. For example, you must have used approved payment methods and paid via eBay checkout in the transaction, must have attempted to contact the seller, and must have given three business days for the seller to resolve the issue. Additionally, certain items are not eligible for the Money Back Guarantee, which can be found
  • The Seller Ships with an Incorrect Name: This scam involves the fraudster preying on your “good Samaritan” mentality. In this scenario, the seller would ship the package to the correct address, but intentionally use the wrong name to make you believe you received the incorrect package. The fraudster is hoping you return the package to the post office or shipping company, as this voids eBay’s Money back Guarantee since it is considered a refused or returned package. The fraudster gets to keep your payment, and you can’t leave feedback – since it would be considered resolved.
  • Misleading/Counterfeit Listings: A misleading listing is one that entices you to believe you are receiving one thing, but you end up receiving something else – or maybe even nothing at all. The problem with misleading listings is that oftentimes the seller does include the details somewhere in the listing, but it might not be clear to buyers. A counterfeit listing is one that includes a counterfeit item that is advertised as being the real deal. Making purchases online has its downside, such as being unable to verify the authenticity of goods prior to purchase. These “knock-offs” are usually advertised at very attractive prices, so it is good practice to be wary of items that are heavily marked down when they have a much higher market value.
  • Overpayment Scams: We’ve written about overpayment scams in the past, and they’re prevalent on eBay too. In this situation you’re selling an item, and a buyer contacts you and offers you more than you are asking for the item and only if you would take a personal check. In turn, you’re only getting a giant headache in the form of a phony check that will never clear. In addition, you’ve already shipped the buyer your item which they’ll of course keep, and you’ll most likely be responsible for the bounced check or incurred fees from your bank besides.

Red Flags to Look Out For

Unfortunately, the tactics scammers employ to defraud unsuspecting people is constantly evolving. However, keeping some of these red flags top of mind – can help you detect a scam before it happens to you.

  • Short Duration Listings: eBay says to be wary of items that have only been listed for one day. While eBay says there are exceptions to this, such as tickets for an event happening that same day, fraudsters know their luck will run out the longer their item is listed for. The short duration of these listings is often paired with the fraudster expressing a sense of urgency to close the deal.
  • Heavily Discounted/Sold-Out Items: The saying, “If it seems too good to be true, it probably is,” applies on eBay, too. Be cautious of listings showing heavily discounted items, such a luxury handbag, or a popular item that has been sold out, such as the latest gaming console.
  • Sellers Wanting to Conduct Business Off eBay: Whether it’s attempting to personally contact you or enticing you to make a payment off eBay’s online platform, fraudsters know off-eBay communications get them closer to their ill-gotten gains. eBay notes that once communication is taken off their platform, your purchase will not be protected by the Money Back Guarantee. It is always a best practice to utilize eBay messages to communicate with sellers, and use approved payment methods during eBay checkout to complete your transaction.
  • Unsafe Payment Methods: eBay has been in the game a long time, making them an expert in knowing which payment methods are safe. eBay says to take caution with sellers who request payment into overseas accounts, prepaid or gift cards, or cryptocurrency – because oftentimes these transactions cannot be traced. It is always a best practice to go by the list of payment methods offered at eBay checkout. Unsafe payment methods also include personal checks or person-to-person digital payments (Venmo, Zelle, Cash app).

While this list of red flags is a good start in learning to recognize fraud, go with your gut too. Just because something isn’t online or on this list, doesn’t mean it’s not a scam. The more you educate yourself on the actions and tactics of scammers, the more you will be able to tell when something just isn’t right.

What to Do if You Believe You Fell Victim to an eBay Scam

eBay is aware of the scammers infiltrating their platform and has procedures in place to assist customers that believe they have been defrauded.

eBay has a Security Center that is dedicated to providing customers with tips and resources for protecting their information, staying safe from scammers, reporting concerns, and even reporting fraud or stolen goods to law enforcement. There is a great deal of information dedicated to staying safe from scammers, including tips on how to recognize fake emails, web pages, and scams, as well as procedures buyers and sellers should follow in conducting transactions. If you’re looking for a quick way to report a fraudulent seller directly to eBay, click here.

At First Financial, we’re always thinking first about how to best protect the personal and financial information of our valued members. If you ever come across anything suspicious on any of your First Financial accounts, or want assistance in determining if an offer, website, or service is legitimate – give us a buzz. Don’t hesitate to contact our member services department at 732-312-1500 or visit one of our local branches.

Facebook Contest Scams: A Personal Journey Through Fraud

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With as many scam blogs as I’ve written or fraud cases I’ve been informed of over the years, you’d think I’d be pretty savvy in spotting or becoming a victim of one myself. And up until last week – I was. I’m sharing a Facebook contest scam with our readers in hopes that it will prevent someone else from becoming a scam victim too. I’d also like to showcase how “good” some of these fraudsters are, and that these scams often play on people’s emotions and allure them in with attractive advertising online when they’re vulnerable.

Keep reading to prevent this type of scam from happening to you, or if you also fell for the same type of scam – how to stop any fraud or ID theft from continuing.

Here’s what happened

After going through an emotional personal situation recently, I found myself being unable to sleep one night. As many of us might also do in that instance, I reached for my phone and decided to scroll through my Facebook feed for a bit until I got tired enough to hopefully fall back to sleep.

After a few minutes, I saw a series of ads that were targeted to my age range, gender, geographic area, the personal situation I had experienced, and one of the women in the ad even looked like me. She was holding up a Michael Kors handbag I had actually been looking at online a few weeks ago but hadn’t purchased. The ad content mentioned, “Enter to win a Michael Kors tote bag, all you have to do is answer 3 easy questions!”

I should have trusted my instincts that told me this is too good to be true, but against my better judgement (and lack of sleep), I proceeded anyway. Before I answered the questions, I did look through the comments on this contest ad that I was about to fill out, and they didn’t appear to be anything out of the ordinary. I also went to the advertiser’s page and saw what looked to be legitimate Facebook users who had commented on the contest post, thanking the advertiser for their bags and with actual photos of the bags they had won and received in the mail.

One user profile commented when someone else asked if the contest was real, “Yes! It was even posted on the Michael Kors page story that they had extra inventory and would be providing retailers with discounted bags to make room for a new summer line.” I even went to that page, and when I (obviously) didn’t see it in their story, told myself it had probably just expired and would be posted again later.

After convincing myself this was legit, I answered the three simple questions. Sure enough, I was selected as a “winner” and would now get my chance to open one of the digital contest gift boxes and see if that box contained the purse prize. Naturally, it did. I was then brought to what appeared to be a secure website form that had a lock icon up top next to the web address.

The message at the top of this form said, “Congratulations, you’ve won! We’ll ship your Michael Kors tote bag within 1-2 business days, just pay $9.95 for shipping and handling.” That’s where I really went wrong, I should have known that any contest or sweepstakes that tells you that you’ve won – now pay us (even if it’s a small nominal or shipping fee), is always a scam.

Thankfully, my guard was somewhat up – and even though I entered my name and shipping address into the fraudulent contest website, I used a landline phone number instead of my cell phone, an old email address that I never use anymore but hadn’t gotten around to deleting yet, and a store Mastercard that had a zero balance instead of my main debit or credit card.

As soon as I entered my card number with its expiration and CVV code and hit submit, I knew I had made a big mistake. Luckily, I had fraud alerts setup on this store credit card, and I immediately received a possible fraud alert text from the card issuer. When I checked my email account, there was what appeared to be a legitimate email – with all the contact information I had entered, as well as an order number and a message that said the bag would be shipping within 1-2 business days, and I would receive another email once it shipped with tracking information.

Even with all that, I still had an uneasy feeling after getting the fraud alert text and I called the customer service number on the back of the card I had used. When I got a representative on the phone, he told me in addition to my $9.95 purchase in question – there were already 12 other pending charges to my account. As he named them all, not one of them was me. The scary part was around half of the pending charges on the card were legitimate purchases that I had made at various merchants in the past (probably so that if I looked at my account I would think I made those purchases).

My card was then shut down immediately, a new one was issued, and all pending purchases to that card were blocked. Had I used my debit card or my main credit card, this scam would have been a much bigger headache – but luckily fraud alerts had been setup for this card and I knew right away that something might not be right and called customer service.

What to do if you paid a scammer with a credit or debit card online

  • As soon as possible, contact the bank or company that issued the card.
  • Tell them a fraudulent charge was made.
  • Have them reverse any transactions, close the card, and issue you a new card by mail.
  • Continue to monitor your account to ensure no additional fraudulent charges take place.
  • Make sure any automatic payments setup using your previous card are updated once you receive your new card.
  • File an online case with the FTC and the FBI’s Internet Crime Center.

If you paid a scammer with another payment method or gave them access to a device, review this helpful guide on what to do. Also visit identitytheft.gov for more tips on what you can do when your personal information gets lost or stolen via a scam.

How to avoid a social media contest scam

If you ever feel uneasy about something – trust your instincts. Always do your research and search online with words like “scam” or “reviews” using the contest or advertiser name, or the prize. It’s also important that if you do have a social media account, that you keep your personal, demographic, and even company pages you follow – private and not public information. Many of these scammers are very sophisticated and will target certain social media users who follow various product pages and online shops, so that they can advertise their scam later on.

When I went back to the contest page afterward to report it to Facebook, I noticed a few comments from people saying, “this is a scam” and similar. However, a few minutes later, all those comments disappeared. When I looked at the Facebook profiles of the people who said they had won and posted photos of their bags, all of their profiles were all created within the last three weeks, they had no friends or activity on their pages, and only a public profile picture. I wish I had thought to check those out before I had unknowingly given my credit card information to fraudsters.

In the end, I luckily was able to catch this scam right away and took it as a very big learning lesson. I hope my experience helps others avoid these types of scams in the future and be more mindful of online contests and ads that target their victims through social media – I know I will!

If you ever see something suspicious online, you can always contact one of our financial experts to help you determine if the offer or website is legitimate. Should you see any fraudulent activity on one of your First Financial accounts, contact Member Services at 732-312-1500 or visit one of our branches.

Get scam savvy and look out for more fraud trends by subscribing to First Financial’s monthly newsletter.

How to Avoid Winter Utility Scams

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In a recent blog, we shared ways to spend less money on winter utility bills. This week, we’re focusing on winter utility scams. Just this fall, PSE&G released an alert that scammers were impersonating their representatives, noting 1,000 of their customers in 2022 reported being a victim of a scam. That’s why it’s so important to be aware of the warning signs and develop strategies to avoid any future scams from happening to you.

What is a utility scam?

A utility scam is when someone pretends to be your utility company to take your money. It can look like a call from your gas, electric, or water company threatening to cut off your service if you don’t pay a bill immediately. It could be an individual impersonating a utility company employee at your door saying they need to repair equipment and that you have to pay on the spot. It could also be someone calling for your information to process a bill.

How to avoid a utility scam

Knowing the signs is the first step in avoiding a scam. If you ever feel uneasy about an email, phone call, or visit from your utility provider – trust your instincts. Chances are you’re getting contacted by a scammer. Here are signs of a winter utility scam to look out for.

  • Threats of disconnecting your service if a bill is not paid for within the hour
  • Requests of an immediate payment through a payment app, gift card, or even Bitcoin
  • Requests for personal or card information
  • In person demands for payments and high pressure door-to-door sales
  • Offers of products or services with drastic, too good to be true savings

Do your research! If you see an offer from a utility company, search them online with words like “scam” or “reviews.” It’s also recommended that you get any offers or savings in writing before accepting or signing a contract.

What to do if you encounter a scam

If you’re contacted by a fake utility company (or suspect you were), contact your current service provider, report it to the Federal Trade Commission (FTC), and contact your state attorney general. It’s also recommended that you let others know about the scam so they can avoid it too. If you’ve already paid a scammer or gave them your personal information, contact your bank immediately. The FTC also has a handy guide for victims of a scam with advice and resources.

You can count on First Financial to go above and beyond to help you avoid fraud and protect your finances. If you ever see something suspicious, you can always contact one of our financial experts to help you determine if the offer, website, or service is legitimate. Contact our member services department at 732-312-1500 or visit one of our branches.

Get scam savvy and look out for fraud trends by subscribing to First Financial’s monthly newsletter.

Don’t Fall for a Utility Scam This Holiday Season

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‘Tis the season for utility cutoff scams to ramp up. If you get a text, email, or phone call from your “utility company” threatening to shut off your power for non-payment this holiday season, don’t panic – it’s most likely a scam.

Threats to Turn Off Water and Power Could Be the Work of Scammers

Many basic necessities rely on utilities we take for granted, and that makes them perfect for a scammer to exploit. Like many other scams, utility scams occur when a scammer pretends to be someone they’re not. In this case, the scammer poses as a representative from your power or water company and threatens to turn off your services unless you send payment right away or provide some important personal information.

Different Approaches, Same Intent

These scams can happen through email, over the phone, via text message, and in person. In some cases, the scammer may report you’ve overpaid for services and ask for a bank account, credit card, or utility account information to allegedly issue a refund. Remember that your actual utility company would already have this information. What’s more likely is that the scammer is trying to get your personal account information to commit fraud.

Utility scams typically include an urgent notice threatening to cancel your service due to a missed payment – leaving you without heat, air conditioning, or water. Scammers use urgency to create panic and scare you into acting fast without thinking or confirming the authenticity of the situation.

Individuals posing as utility workers may even show up at your home for a fake inspection or equipment repair, investigate a supposed gas leak, or conduct a “free” audit for energy efficiency. They will try to charge you for the fake service, sell you unnecessary products, or collect personal information to use in identity theft activities. Don’t fall for these tactics, your actual utility company would not operate in this manner.

Fast Payments Work in Scammers’ Favor

Since electronic payments are a fast way to send money and often can’t be reversed, the scammer may say that they need immediate payment via bank wire, gift card, or digital payment apps like Venmo or Zelle® to keep your utilities running. These scams are often timed for maximum urgency, such as peak heating or air conditioning seasons, or right before a big holiday celebration like Thanksgiving.

How to Protect Yourself

Watch for these warning signs to detect a utility scam in progress:

  • An unscheduled or unsolicited call or visit from someone claiming to represent your power or water company. No matter how great the offer or frightening the situation sounds, decline any action until you can verify its authenticity.
  • Threats to cut off service unless an overdue bill or maintenance cost is paid immediately. Most utility companies send multiple notifications before canceling service.
  • Requests for personal account information or payment via bank wire, gift card, or digital payment apps like Venmo or Zelle®

If you experience any of these situations, follow these steps:

  • Slow down and ask questions, like what the individual’s employee identification number is or ask them to confirm the date and amount of your most recent payment.
  • Do not respond to text or email messages threatening to turn off your utilities.
  • Call the utility company using the number on your bill or the company’s website before taking any action. Do not use a number provided by the representative.

At First Financial, our goal is to help protect our members from scams and identity theft. If you have any concerns or questions about any of your First Financial accounts, please call member services at 732.312.1500 or visit one of our branches.

To learn more about scams and ways to protect yourself, visit zellepay.com/pay-it-safe.

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

 

 

 

How to Prevent Person-to-Person Payment Scams

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Person-to-person (P2P) payment options have certainly made paying back borrowed money to friends and family very convenient. From going out to eat and splitting the tab, to chipping in for a gift, or paying a trusted contact for a service – P2P payment services have made our lives quick and easy. However, if you are a user of a P2P payment service such as Zelle, Square Cash, PayPal, Venmo, Facebook Payments, Google Wallet, Apple Pay, Payzur, and the like – buyer beware.

Continue reading to ensure you know how to spot a P2P payment scam so that you don’t fall victim to this type of fraud. P2P scams are extremely serious, because the victim unfortunately usually is not protected from money lost and fraudulent access to their account(s).

Why are victims of P2P scams usually not protected?

Due to the fact that P2P transactions are consumer initiated, there is not much protection when a fraudulent transaction occurs – because technically the consumer authorized the transaction. Whether it’s the actual consumer or a fraudster who initiated the payment service transfer, there really is no way to prove it. In addition, user error is often not covered either. Most P2P apps have user agreements prior to first time use, where the user agrees when money is sent through the app – any losses are on the user, since they authorized a transaction.

Recently, Zelle’s P2P service added a measure to help prevent users from sending money to the wrong person. Zelle now includes a pop-up warning if a user is trying to send money to someone who is not in their contacts, which makes them think twice before allowing the funds to leave their account.

How does a P2P scam work?

A P2P scam is basically an account takeover scam. Fraudsters will send text messages to an unsuspecting consumer, appearing as if the message is coming from the individual’s financial institution.

  • The text will usually appear to come from the individual’s financial institution (aka: spoofing) and will warn them of suspicious debit card activity.
  • For those who respond to this fraudulent text, the fraudster will call that consumer also spoofing the financial institution’s phone number – and claim they are from the bank’s fraud department and would like to verify a suspicious transaction.
  • The fraudster will then try to get the unsuspecting consumer to verify their identity, and let them know a passcode will be sent via text message – and that the consumer must provide the passcode over the phone.
  • Once the fraudster has that passcode, they’ll attempt a transaction that triggers another two-step authentication passcode (such as forgot password so they can reset the consumer’s password, or they’ll try to initiate a P2P transaction).
  • The fraudster now has access to all of the consumer’s accounts within Online Banking, as well as access to their P2P payment service if one is provided through the bank (such as Zelle) – and will begin using P2P payments to transfer money to themselves.

And unfortunately, there is not much that can be done once this happens – because it appears that the consumer approved the P2P transfer. Since the fraudster spoofed the financial institution phone number, they more than likely won’t be caught either – once it’s recognized that a scam occurred.

How can I make sure I don’t become a P2P scam victim?

  • Only send money to people you actually know. P2P transactions are instantaneous (meaning they happen within seconds) and are often irreversible.
  • Get all of your recipient’s details prior to initiating a P2P payment. Before you press “send” or “pay,” be sure you have the correct user name, phone number, photo, or other identifier. If you incorrectly enter a recipient’s email or phone number, the money could go to the wrong person and you may not get it back. Some P2P services offer the option of receiving a special code to confirm that the person you’re sending money to is your intended recipient. If this feature is available – use it.
  • Confirm you know how to get help if something goes wrong. Before using a P2P service, search the app for procedures and customer service contacts. Know who to reach out to if you have a problem.
  • Keep your app updated. Hackers usually look to exploit vulnerabilities. If your software is not up to date, you’re missing out on protections. Be sure automatic updates are turned on so you know you’re covered.

While P2P services are a useful and convenient way to pay those you know without having to go to the ATM or get change – it’s important to also be aware of the risks and ways to avoid fraud while using them.

Always remember that your legitimate financial institution will never ask you for your login credentials, passcodes, or user name. If you have additional questions or concerns about P2P payment services or have been a victim of a P2P scam in relation to a First Financial account, please give us a call at 732.312.1500 or email us at info@firstffcu.com.

Article Sources:

CUNA Mutual Group 2019 Peer-to-Peer Payments Risk Overview

CUNA Mutual Group Risk Alert – Sophisticated Scams Lead to P2P Fraud (May 12, 2020)