At First Financial, our employees are a crucial part of our business. We’re proud to feature Michael Walker, our Assistant Vice President of IT – whose dedication over the past eight years has significantly advanced our technological capabilities. Michael’s passion for his work and his commitment to our members’ needs, stands at the heart of his contribution. Check out our employee interview and learn all about Michael and his invaluable work here at First Financial.

What was your background/work or education experience in your field before you began working at the credit union? Curious about the capabilities of personal computers, I enrolled as a Computer Science major at Medgar Evers College–CUNY in New York City. While meeting my degree requirements, I took positions as a Computer Sales Representative and Systems Engineer. Years later, I moved to corporate IT Systems Management working largely for notable public relations firms. Along the way, I’d enhance my educational training by obtaining a Certification in Business Technology from New York University as well.

Can you walk us through one of your most important tasks and explain why it’s significant for our members? Our backend computer processes are the digital “face” of First Financial. Members depend on our technology to safeguard, manage, and grow their financial resources. In turn, the most important task for me is to ensure that our systems remain state-of-the-art, secure, available, and reliable while meeting the needs and expectations of our membership.

What personal values do you bring to your role here at the credit union and how do you see these values reflected in the work of First Financial? I was taught by my parents to always do a thorough job and exhibit pride in my work. Therefore, I always take personal ownership of the solutions I deploy when meeting the needs of our members. First Financial exhibits these values by engaging in more personal relations with our members than what is possible at other financial institutions. This ownership of their interests results in a better and more personalized banking experience for our members.

How do you personalize your service to meet the diverse needs of our members?Our IT staff has frequent opportunities to observe feedback on our technology solutions and we act upon them. We request useful changes from our developers and we communicate important changes so that our members know in advance what to expect. Most of all, we know our members come first and as such, we always work with an urgency to keep their satisfaction high.

What’s the best thing about being part of the team at First Financial? First Financial is truly a family environment. We care about one another and there is never a hesitation to jump in and assist different departments when the need calls for it. Every area’s contributions to the organization are known and recognized.

In your opinion, what sets First Financial apart from other financial institutions?As a credit union, we came to be with a desire to help our local community with the financial resources they needed. We are invested in our community, they are not just a number. We know our members by name and their goals become our goals.

What’s something unique or surprising about you that members or other co-workers might not know? Through childhood hobbies such as building model cars and electric trainsets, I’ve been exposed to schematics and technical diagrams my entire life. What I’ve always excelled at, is making the complex understandable for folks not drawn to such topics.

What message would you like to share with the members of First Financial? My job doesn’t end when I leave the office at the conclusion of the work day. Your experience with First Financial matters to me in countless ways. I am constantly thinking about ways to improve your experience with us, technologically and otherwise.

If you could give one piece of financial advice to our members, what would it be?Use your money wisely to invest in life experiences rather than on things with a short-term impact. In time, you’ll find that life experiences that warm the heart and solidify bonds were the best investments you ever made, and they create the most lasting memories.

Michael represents the heart and soul of what our employees stand for at First Financial: dedication, innovation, and genuine care for our members. His efforts ensure that not only are our systems reliable, but also that our members always feel supported. This interview offers one small window into Michael’s position and the large role he plays within our organization.

Want to join the team at First Financial? Check out our careers webpage and apply online for current employment opportunities.

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