The holiday season is a time of joy and giving, but it’s also a peak time for scammers to target unsuspecting shoppers. With online shopping surging during this period, Amazon scams have become a growing concern. These scams aim to trick you into providing sensitive information or making unauthorized payments. By understanding the most common scams and learning how to avoid them, you can keep your finances and personal information safe this holiday season. 

Common Amazon Scams:

1. Order Confirmation Scams

These scams often involve unexpected, fake communications about unauthorized purchases. Scammers alert you of an unauthorized purchase, urging you to act quickly by clicking a link to confirm or cancel the transaction. They may attempt to convince you to share payment information and login details, or even purchase gift cards to resolve the issue.

2. Tech Support Scams

Scammers create fake websites offering “tech support” for Amazon devices or services, luring victims to call a fraudulent number. They may request remote access to your device or ask for sensitive information. Always go directly to the help section of Amazon’s website when seeking help. If you use a search engine, use caution. Legitimate Amazon links contain Amazon.com such as Amazon.com/support.

3. Prime Membership Scams

These scams falsely claim that your Prime membership is at risk or you owe a large membership fee. Scammers may request payment details or bank information to “reinstate” your membership. Amazon will never ask you to provide payment information for products or services over the phone.

Visit the Message Center on the Amazon website or mobile app to review authentic emails from Amazon. To verify your Prime membership status or make payments, log in to your Amazon account, then go to Your Account and select Prime.

4. Account Suspension/Deletion Scams

These scams claim your Amazon account will be suspended or deleted unless you take immediate action, such as providing login credentials or clicking a suspicious link. Always remember that Amazon will never ask you to disclose your password or verify sensitive personal information over the phone or on any website other than Amazon.com.

How to Spot and Avoid Scams:

Go Directly to the Source

Amazon will never ask for your password or sensitive information via phone or email. Check your account status by logging into Amazon directly and reviewing notifications in the Message Center.

Verify All Communications

Legitimate Amazon messages are stored in your account’s Message Center. Always check within your account if you receive suspicious emails, texts, or calls claiming to be from Amazon.

Beware of Urgency Tactics

Scammers often try to create panic or urgency, pressuring you to act quickly. Legitimate companies rarely demand immediate action.

Use Official Channels

Always make payments or update account details through the Amazon website or mobile app. Never enter sensitive information into third-party websites or unsolicited links.

Secure Your Login Credentials

Never share your password or sensitive information over the phone or through email. Enable two-factor authentication for an extra layer of security.

Monitor Financial Activity

Regularly review your bank and credit card statements for unauthorized charges. Contact First Financial immediately if you notice anything unusual or believe you have been a victim of fraudulent activity on your First Financial accounts.

Report Suspicious Activity

If you encounter a scam, report it directly to Amazon using their self-reporting tool or contact their customer service team.

If you think you’ve been targeted by a scammer, visit Amazon’s Identifying a Scam webpage. Amazon has partnered with the Better Business Bureau to provide consumers with a searchable Scam Tracker. This enables you to search for suspicious communications reported by others via email, URL, phone number, and more. Scams are constantly changing and adapting as consumers become aware of new tactics – visit Amazon’s Latest Scam Trends page which is updated monthly with new scams and details you should know.

Stay Safe This Holiday Season with First Financial

At First Financial, we’re committed to helping our members protect their finances and personal information during the holiday season and beyond. By staying informed about common scams and following best practices, you can shop online with confidence. For more financial tips or to report suspicious account activity on your First Financial account, call us at 732.312.1500 or visit a branch today.